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Frequent Questions

Frequent Questions
How Does the Ordering Process Work?
How long does it take to fulfill an order?
Can orders be sent to different locations for multioffice practices?
What is our shipping policy?
What is our returned items policy?
How does Medicare reimburse for Diabetic Shoes?
How does Medicare reimburse for Custom Moldable Insoles?
How do I become a Registered DME provider?
About Dia-Foot.com
 
How Does the Ordering Process Work?
First have a proper measurement of your patient's foot taken. We recommend using the Brannock Device. Include length and width. Decide on the best model shoe for your patient. You may order it 3 different ways: online, by phone ( 1-877-405- FOOT) or by fax ( 1-888-405-FOOT)
How long does it take to fulfill an order?
Your shoes and Pre-Fab inserts will be shipped out within 2 business days if they are in stock. If not in stock you will be notified. All shoes not in stock will be ordered from the manufacturer. This will add another 10 business days to the order. Shoes ordered with Custom Inserts will take about 2 weeks to be shipped out.
Can orders be sent to different locations for multioffice practices?
Orders can be sent to different office locations as long as the offices are under the same Tax ID number.
What is our shipping policy?
We send all our shoes and inserts via ground UPS. Our package price also includes free shipping for exchanges and free shipping of your foam boxes to our warehouse. There is additional charges for 2nd day air, Hawaii and Alaska shipments.
What is our returned items policy?
Returns and exchanges can be made within 60 days of purchase. All shoes must come in the original box and be unworn. Boxes with writing on it or shoes that come with no box will be subject to a $10 charge. The shoes must come with the original manufacture's inserts or your office will be charged $25. Dirty shoes that are able to be cleaned to be resold is subject to a $10 charge. Inserts must come in the original package and not be worn or molded.  Custom Inserts are not returnable. Please call for a UPS return label to return the shoes.
How does Medicare reimburse for Diabetic Shoes?
Medicare reimburses $70.29 per shoe or $140.58 per pair. You must use the code A5500 left or right to get reimbursed. Medicare pays for 1 pair of Diabetic shoes per year.
How does Medicare reimburse for Custom Moldable Insoles?
Medicare pays $57.34 per pair of Pre-Fab Diabetic inserts. They allow 3 pairs per year for a total amount of $172.02. You must bill A5512 right and left to get reimbursed. Medicare pays $85.58 for one pair of Custom Inserts or $256.74 for 3 pairs. You must bill A5513 right and left to get reimbursed.
How do I become a Registered DME provider?
Click Here to visit the PalmettoGBA website that will aide you in becoming a DME Provider for Medicare. You need to have a DME Provider number to get reimbursed by Medicare for Diabetic Shoes and Diabetic Insoles.
About Dia-Foot
Dia-Foot a wholesale Diabetic Shoe Company. We specialize in diabetic footwear. We manufacture the Pure Stride line of pre-fab orthotics, insoles and gel foot pads. You can view our product line on this website.